Start AI Chat

Terms And Conditions

Terms and Conditions

Effective Date: October 20, 2025
Last Updated: October 20, 2025

1. Introduction

Welcome to BitWay AI Support, a service operated by BitWay Information Technology, located in Dubai, United Arab Emirates.

These Terms and Conditions govern your access to and use of the BitWay AI Support platform, including the web application, chat interface, and any connected services such as WhatsApp, email, or integrated APIs.

By registering or using our services, you agree to comply with these Terms in full.

2. Eligibility and Account Registration

  • You must be at least 18 years old or have parental/guardian consent to use BitWay AI Support.

  • When creating an account, you agree to provide accurate, complete, and updated information.

  • You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

  • BitWay reserves the right to suspend or terminate accounts that violate these Terms or appear fraudulent.

3. Services Provided

BitWay AI Support provides live chat, ticketing, and automated support tools that may integrate with third-party platforms like WhatsApp, Facebook, or email.

We may enhance, update, or discontinue parts of the service at any time to improve performance, security, or user experience.

Access to certain features may require an active subscription or authorization.

4. Acceptable Use

You agree not to use BitWay AI Support for:

  • Sending spam, offensive, or illegal content.

  • Harassing or impersonating individuals or businesses.

  • Accessing or attempting to interfere with systems you are not authorized to use.

  • Reverse-engineering or copying our software or code.

Violation of these terms may result in account termination or legal action.

5. Intellectual Property Rights

All platform content — including text, graphics, logos, source code, and AI-generated responses — is the property of BitWay Information Technology and protected under UAE and international intellectual property laws.

You may not copy, reproduce, or distribute our materials without written permission.

6. Payment and Subscriptions

If you purchase paid features or subscriptions:

  • You agree to pay all fees as described at the time of purchase.

  • Payments are non-refundable unless required by law.

  • BitWay reserves the right to modify pricing or payment terms with notice.

Failure to pay may result in account suspension or restricted access.

7. Limitation of Liability

BitWay Information Technology and its affiliates are not liable for:

  • Any indirect, incidental, or consequential damages resulting from the use or inability to use the platform.

  • Any data loss or interruption caused by third-party systems or service providers.

Our total liability will not exceed the amount paid for the service during the preceding 12 months.

8. Data Protection and Privacy

Your use of BitWay AI Support is also governed by our Privacy Policy.
We handle your data in accordance with UAE data protection principles and do not sell or share it without your consent.

9. Account Termination

You may terminate your account at any time by contacting our support team.
BitWay may suspend or delete your account if it:

  • Violates these Terms;

  • Is inactive for extended periods; or

  • Is required by law or regulatory authorities.

After termination, data may be deleted or archived as described in our Privacy Policy.

10. Third-Party Links and Integrations

BitWay AI Support may include links or integrations with third-party platforms.
We are not responsible for their content, terms, or data practices. You should review their respective policies before engaging with them.

11. Governing Law

These Terms are governed by and construed under the laws of the United Arab Emirates.
Any disputes arising will be subject to the exclusive jurisdiction of the Dubai courts.

12. Contact Information

For any questions or concerns regarding these Terms, please contact us:

BitWay Information Technology
Dubai, United Arab Emirates
📧 support@bitway.ae
🌐 https://bitway.ae
📞 +971-52-811-9734

By registering or using BitWay AI Support, you confirm that you have read, understood, and agree to these Terms and Conditions.

Scroll to Top