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Privacy Policy

Effective Date: October 20, 2025
Last Updated: October 20, 2025

1. Introduction

Welcome to BitChat, a customer communication, messaging, automation, and AI platform developed and managed by BitWay Information Technology, based in the United Arab Emirates.

This Privacy Policy explains how we collect, use, store, and protect personal information when you interact with BitChat, including the web platform, mobile applications, website live chat, WhatsApp Cloud API integrations, Facebook Messenger integrations, Instagram Direct Messaging integrations, AI-powered features, and other connected services.

By using BitChat, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect the following categories of information to provide our services effectively:

a. Personal Information

  • Name, email address, phone number, company name, or other information submitted through forms, chats, or account registration.
  • Account and login information for registered users, administrators, agents, or support staff.

b. Communication Data

  • Messages, attachments, files, media, and inquiries shared through BitChat, WhatsApp, Instagram, Facebook Messenger, website live chat, or connected channels.
  • Conversation history, tickets, notes, AI-generated responses, and customer interactions for service delivery, support, analytics, and record-keeping.

c. Technical Information

  • IP address, browser type, device information, operating system, access logs, and usage data for security and analytics.
  • Cookies, session tokens, and authentication data used to maintain account security and platform performance.

d. Integrations and Connected Services

  • When you connect WhatsApp, Facebook, Instagram, Google, email accounts, CRMs, or other services to BitChat, we may process related tokens, identifiers, metadata, and connection information necessary to provide the service.

3. How We Use Your Information

Your information is used only for legitimate business purposes, including:

  • Providing messaging, communication, and support services.
  • Delivering AI-powered responses and automation features.
  • Managing customer conversations across connected channels.
  • Providing technical assistance, troubleshooting, and updates.
  • Improving platform performance, security, reliability, and user experience.
  • Sending important notices regarding your account or service changes.
  • Complying with applicable UAE and international laws and regulations.

We do not sell, rent, or trade your personal information.

4. Artificial Intelligence Processing

BitChat may utilize artificial intelligence technologies to provide automated replies, suggested responses, lead qualification, customer support automation, analytics, and other features.

Information submitted through BitChat may be processed by AI systems operated by BitWay Information Technology or trusted third-party AI providers solely for the purpose of delivering requested functionality.

AI-generated responses may not always be accurate, complete, or appropriate. Users remain responsible for reviewing and approving communications where necessary.

5. Data Storage and Security

  • Data is stored securely on BitWay Information Technology infrastructure and trusted cloud providers using encrypted connections (SSL/TLS).
  • Access is restricted to authorized personnel only.
  • We implement firewalls, encrypted backups, monitoring systems, and security controls to protect against unauthorized access.
  • While we take reasonable measures to protect information, no system can guarantee absolute security.

6. Cookies and Tracking Technologies

BitChat uses cookies and similar technologies to:

  • Maintain login sessions.
  • Improve platform functionality.
  • Measure website and application performance.
  • Personalize the user experience.
  • Enhance security and fraud prevention.

You may disable cookies through your browser settings, though some features may not function properly.

7. Third-Party Services

BitChat may integrate with third-party providers including but not limited to:

  • Meta Platforms, WhatsApp Cloud API, Facebook Messenger, and Instagram.
  • OpenAI and AI service providers.
  • Google services and authentication systems.
  • Apple services.
  • Email delivery providers.
  • CRM and ERP platforms.
  • Cloud hosting and infrastructure providers.
  • Payment processing providers.

Each provider maintains its own privacy practices, and we encourage you to review their policies before using their services.

8. Data Retention

We retain information only as long as necessary to:

  • Provide the requested services.
  • Maintain platform functionality and security.
  • Comply with legal obligations.
  • Resolve disputes and enforce agreements.

When no longer required, information may be securely deleted, anonymized, or archived.

9. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal information.
  • Correct inaccurate information.
  • Request deletion of personal information.
  • Withdraw consent where applicable.
  • Request a copy of stored information.

To exercise these rights, please contact us using the details below.

10. International Data Transfers

Some services used by BitChat may process information outside the United Arab Emirates. Where such transfers occur, we take reasonable steps to ensure appropriate safeguards are in place to protect your information.

11. Contact Information

BitWay Information Technology
Dubai, United Arab Emirates
📧 Email: support@bitway.ae
🌐 Website: https://bitway.ae
📞 WhatsApp: +971 52 811 9734

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in technology, laws, regulations, or our services. Updates will be published on our website with a revised effective date.

By using BitChat, you confirm that you have read and understood this Privacy Policy and consent to our data practices.

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