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Privacy Policy

Effective Date: October 20, 2025
Last Updated: October 20, 2025

1. Introduction

Welcome to BitWay AI Support, a customer communication and automation system developed and managed by BitWay Information Technology, based in the United Arab Emirates.

This Privacy Policy explains how we collect, use, and protect personal information when you interact with our support system, website, and integrated applications (including Support Board, WhatsApp Cloud API, and other connected services).

By using BitWay AI Support, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect the following categories of information to provide our services effectively:

a. Personal Information

  • Name, email address, phone number, or company name submitted through the chat or contact forms.

  • Account and login information for registered users or support staff.

b. Communication Data

  • Messages, attachments, and inquiries shared through Support Board, WhatsApp, or integrated channels.

  • Chat history, tickets, and automated responses for service improvement and record-keeping.

c. Technical Information

  • IP address, browser type, device information, and access time for security and analytics.

  • Cookies and session tokens to maintain user authentication and performance.

d. Integrations

  • When you connect WhatsApp, Facebook, or email accounts to BitWay AI Support, we may temporarily process related tokens or identifiers to deliver messages securely.

3. How We Use Your Information

Your data is used only for legitimate business purposes, including:

  • Responding to your support inquiries.

  • Improving our AI-based communication and automation systems.

  • Providing technical assistance, troubleshooting, and updates.

  • Sending important notices about your account or service changes.

  • Ensuring compliance with applicable UAE and international data-protection laws.

We do not sell, rent, or trade your personal information.

4. Data Storage and Security

  • All data is stored securely on our BitWay Information Technology servers in the UAE or trusted cloud partners using encrypted connections (SSL/TLS).

  • Access is restricted to authorized personnel only.

  • We employ firewalls, encrypted backups, and continuous monitoring to prevent unauthorized access.

5. Cookies and Tracking

Our system uses cookies and similar technologies to:

  • Maintain login sessions.

  • Measure website and chat performance.

  • Personalize your support experience.

You can disable cookies from your browser settings, but some features may not function properly.

6. Third-Party Services

BitWay AI Support may integrate with:

  • Support Board (by board.support) for live chat and automation.

  • Meta / WhatsApp Cloud API for business communication.

  • Google APIs for analytics or authentication.

Each provider maintains its own privacy practices, and we encourage you to review their policies as well.

7. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill the purpose it was collected for;

  • Comply with legal obligations;

  • Resolve disputes or enforce agreements.

When no longer required, data is securely deleted or anonymized.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal data.

  • Withdraw consent at any time.

  • Request a copy of your stored information.

To exercise these rights, please contact us using the details below.

9. Contact Information

BitWay Information Technology
Dubai, United Arab Emirates
📧 Email: support@bitway.ae
🌐 Website: https://bitway.ae
📞 WhatsApp: +971-528119734

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in technology, laws, or our operations. Updates will be published on our website with a new effective date.

By using BitWay AI Support, you confirm that you have read and understood this Privacy Policy and consent to our data practices.

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